Shipping & Returns
At Elevate Biologics Peptides, we are committed to providing a smooth, secure, and reliable ordering experience. We take care when processing and packaging every order to help ensure your research products arrive safely and efficiently.
Shipping
Orders are processed as quickly as possible after payment has been successfully received. Once your order has shipped, tracking information will be provided when available.
Shipping times may vary depending on your location, carrier service, weekends, holidays, weather conditions, and other circumstances outside our control.
Please make sure your shipping address is complete and accurate before submitting your order. Elevate Biologics Peptides is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Order Tracking
When tracking is available, you will receive tracking details after your order has been dispatched. Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact our customer support team as soon as possible. Include your order information and clear photographs of the package and product where applicable so our team can review the issue.
Returns
Due to the nature of our research products and our commitment to product integrity, returns may be restricted once products have been shipped or delivered.
If you believe you received an incorrect, damaged, or defective product, please contact our customer support team before attempting to return any item. All return requests are reviewed individually.
Refunds
Approved refunds, replacements, or other resolutions will be determined after our team reviews the circumstances of the order. Where a refund is approved, processing times may vary depending on the original payment method and financial institution.
Research Use Notice
Products sold by Elevate Biologics Peptides are intended for research purposes. Customers are responsible for ensuring that their purchase, possession, and intended research activities comply with all applicable laws and regulations.
Questions?
If you have questions about shipping, delivery, damaged products, or a return request, please contact Elevate Biologics Peptides Customer Support. Our team will be happy to assist you.